What is a Custom String Subscription?

A Custom String Subscription is a way to get YOUR STRINGS-YOUR WAY. Our unique shop allows you to create a subscription string plan to receive the strings brands you are already playing. Select whether you would like to receive your strings Every Month or Every Other Month and we will send them to you on…

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Why is there no sales tax?

Guitar String Shop is located in Montana and Montana has no generally applicable sales tax. If your home state requires you to pay sales tax for out of state internet purchases, you are responsible for reporting and paying that tax in accordance with your home state’s requirements.

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Can I get some strings monthly and some every-other month?

Absolutely you can.  If you select some monthly and some every-other month strings in the same cart, when you check out, the monthly strings will be grouped in a subscription and the every-other month strings will be grouped in a different subscription.  Each subscription just has to meet the minimum subscription amount.

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What is the difference between a subscription and an order?

A subscription is created for the strings you add to your cart and purchase through the checkout.  The subscription will have a renewal period of every month or every-other month, based on what you select when adding them to your cart.  All strings that are purchased at the same time and have the same renewal…

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What are the options under My Account?

The My Account page is where you have full control over your subscriptions and account information.  When you visit this page, you will see a menu on the left side that lists various options.  If you would like to change a subscription, select Subscription from the menu.  This will display a list of all your…

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What emails will I receive related to my subscriptions?

The following emails will be sent: • Completed Order – Sent to you when you purchase your subscription notifying you that your order has been received and is being processed. • Order Shipped – Sent to you when your order is shipped. • Processing Renewal Order – Sent to you when payment has been processed…

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What do I have to do for my subscription to renew?

No action is required by you to renew your subscription. Based on the Billing & Delivery you selected when you created your Custom String Subscription, your subscription will automatically renew either every month or every 2nd month. At the renewal time, the payment method associated with your account will be automatically charge the amount of…

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Can I have more than one subscription?

That’s like asking if you can have more than one guitar. There is always room for more than one! Yes, you can multiple subscriptions of either Every Month or Every Other Month. If you create more than one Every Month or Every Other Month subscriptions and they have different renewal dates in the month, we…

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